Email support
Include your player tag, device model, game version and a short description. A screenshot or approximate match time can help. Never send passwords, sign-in codes, payment-card details or game session tokens.
Contact supportReport or block a player
Open Friends, search for a player or open your friend requests. Use the player’s actions menu to report an inappropriate nickname, avatar, harassment or cheating. The same menu is available in match results. Reports go to our private moderation queue. Block prevents friend requests and invitations; manage blocks under Friends → Blocked players. For urgent concerns or moderation appeals, contact the support email above.
Lost connection or an active match
Reopen the game and use the option to return to your active battle. If the match has ended or was interrupted, refresh the result before starting a new search. Contact us with the match time if your account remains assigned.
Remove Ads availability
The first public iPhone and iPad release does not offer in-app purchases or purchase restoration. Advertising privacy choices remain available in Settings.
For a version and platform that offers Remove Ads, use the same store account that made the purchase. Open Settings → Privacy and ad choices → Restore purchases while connected. Store verification may need to retry after a connection failure.
If the purchase still does not appear, send the store’s transaction reference privately to support. Never send card details. Refund requests are handled through the store where you paid.
Account and data requests
You can delete your Riotfall account in the app or request help by email without reinstalling it. See the privacy notice for retained records.