Email support
Include your player tag, device model, game version and a short description. A screenshot or approximate match time can help. Never send passwords, sign-in codes, payment-card details or game session tokens.
Contact supportLost connection or an active match
Reopen the game and use the option to return to your active battle. If the match has ended or was interrupted, refresh the result before starting a new search. Contact us with the match time if your account remains assigned.
Restore Remove Ads
Use the same Apple App Store or Google Play account that made the purchase. Open Settings → Privacy and ad choices → Restore purchases while connected. Store verification may need to retry after a connection failure.
If the purchase still does not appear, send the store’s transaction reference privately to support. Never send card details. Refund requests are handled through the store where you paid.
Account and data requests
You can delete your Riotfall account in the app or request help by email without reinstalling it. See the privacy notice for retained records.